Surple Acceptable Use Policy

Effective Date: 29 October 2026 Last Updated: 29 October 2026

This Acceptable Use Policy ("AUP") applies to all use of surple.ai, factory.surple.ai and related applications (the "Service") and forms part of our Terms of Service. Breaking it may lead to warnings, removal of content, cancellation of orders, suspension or closure of the account, and referral to law enforcement.

1. What Can Be Manufactured Through Surple

Brands can order the manufacture of products in these categories, together with their packaging, subject to the law and labelling rules of the countries where they are made and sold:

• Beauty and personal care: cosmetics and toiletries. Not products regulated as drugs, such as sunscreens, acne or anti-dandruff treatments, and antiperspirants.
• Food and drink: shelf-stable foods and drinks, including powders and concentrates. No dietary supplements or nutraceuticals, and no chilled, frozen or fresh food, alcohol or infant food.
• Apparel and print: garments, textiles and printed or decorated merchandise.

Products must not be marketed with claims to treat, cure or prevent disease.

2. Goods That Cannot Be Ordered or Paid For

The following cannot be manufactured, ordered or paid for through the Service:

• weapons, ammunition and explosives, and parts for them;
• pharmaceuticals and drugs, including medicines (prescription and over-the-counter), and medical devices;
• dietary supplements of every kind, and nutraceuticals;
• narcotics, cannabis, hemp-derived and CBD products, and precursor or controlled chemicals;
• tobacco, nicotine and vaping products;
• alcohol;
• hazardous and dangerous goods, fireworks, pesticides, radioactive material and ozone-depleting substances;
• protected wildlife and products made from it, and human organs or remains;
• counterfeit goods, and goods that infringe another party's trademark, copyright, design or other intellectual property rights;
• sexually explicit products; and
• anything illegal in the country where it is made, shipped through or sold.

This list applies to every order on the Service, including orders between factories on the SurpleFactory network. A licence held by the buyer, the seller or the manufacturer does not make goods on this list eligible. Requests and orders for these goods are refused.

Sanctions. The Service may not be used by, for, or to trade with any person or country subject to sanctions administered by the United States, the United Nations, the United Kingdom or the European Union.

3. Prohibited Content

You may not use the Service to create, upload or request designs or materials involving:

• Child sexual abuse material or any sexual content involving minors. Zero tolerance: such content is removed and reported to the National Center for Missing & Exploited Children (NCMEC) or the relevant authority, and the account is permanently closed.
• Non-consensual intimate imagery, or sexually explicit content.
• Content that infringes another party's copyright, trademark or other intellectual property rights.
• The likeness, name or image of a real, identifiable person without their consent.
• Hate speech, or content promoting violence or discrimination against people based on race, ethnicity, religion, gender, sexual orientation, disability or other protected characteristics.
• Graphic violence, glorification of self-harm, or content promoting illegal activity.
• Content that is defamatory, harassing or threatening.

4. Prohibited Conduct

You may not:

• use the Service for any unlawful purpose;
• give false company, identity or bank details, or open accounts for someone else without authority;
• pay or ask to be paid outside Surple for an order that is paid through Surple Pay, or use the Service to collect another party's contact details to take an order agreed through Surple elsewhere;
• move money through Surple Pay that is not payment for a real order;
• commit payment fraud, including using stolen payment methods or filing false chargebacks;
• circumvent security features, rate limits or credit and quota systems;
• access the Service by automated means except through supported APIs, or extract data at scale without authorisation;
• reverse-engineer the Service, or use its outputs or data to build a competing product;
• introduce malware, send spam, or try to overwhelm or degrade the Service; or
• share or sell your account, or create accounts to evade a suspension.

5. Fair Use of AI Features

AI generation is resource-intensive. We may apply reasonable rate limits or extra verification to accounts with abnormal usage, such as scripted or bulk requests.

6. Reporting and Enforcement

Report content, goods or conduct that breaks this AUP to [email protected]. We investigate reports and may, without prior notice where warranted (for example fraud, sanctions or security threats): remove content, refuse or cancel orders, hold payments under the Surple Pay Terms, suspend or close accounts, and report unlawful activity to the authorities.

7. Changes to This Policy

We may update this AUP to address new risks. Continued use of the Service after a change takes effect means you accept it.

8. Contact

Surple, Inc., a Delaware corporation, USA
Registered office: 131 Continental Dr Suite 305, Newark, DE 19713, United States
EIN: 37-2248237
Email: [email protected]
Phone: +1 (628) 800-7088
Support hours: Monday–Friday, 9 am–5 pm US Eastern Time