Group & Campaign Purchase Terms

Effective Date: 29 October 2026 Last Updated: 29 October 2026

These terms supplement the Terms of Service and Refund & Cancellation Policy for group occasions and pre-order campaigns on Surple.

Seller of record

Custom printed goods ordered through a Surple group or campaign are sold by Surple, Inc., a Delaware corporation with its registered office at 131 Continental Dr Suite 305, Newark, DE 19713, United States, unless a campaign page clearly names a different merchant of record. Surple arranges production and fulfillment with print partners on your behalf.

Pre-orders and card holds

For threshold and campaign checkouts, Surple may place an authorization (hold) on your card. You are not charged until the group or campaign reaches its stated minimum and the order deadline passes under the rules shown at checkout. If the minimum is not met by the deadline, the hold is released and you owe nothing.

Estimated ship date

Each campaign and group checkout shows an estimated ship-by date. That date is based on production and shipping estimates from our print partner at the time you order. It is not a guaranteed delivery date.

If production or shipping is delayed

If we reasonably expect the ship-by date to slip, we will notify you by email with a revised estimate as soon as we know. You may cancel your pre-order and release your hold (or request a refund if already captured) before the order enters production, using the link in that email or by contacting [email protected].

Print defects and quality

If your item arrives with a print defect (misprint, wrong size label from our file, or damage from production—not normal wear), contact us within 30 days of delivery with photos. We will offer a reprint or refund for the affected item, as set out in our Refund & Cancellation Policy. Color may vary slightly from on-screen mockups; that is normal for print-on-demand and is not a defect.

Privacy

Names, numbers, sizes, and shipping addresses you provide for group personalization are used only to fulfill your order, operate the group, and as described in our Privacy Policy. The group organizer can see roster and personalization fields needed to coordinate the order.

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