Question 1

What’s the minimum order?

Accepted Answer

Each factory sets its own, and you see it before you ask for a quote. Surple ranks factories partly on whether their minimum fits your quantity.

Question 2

How long does it take?

Accepted Answer

Your spec and render take minutes. Factories have a deadline to quote or ask a question, and if one is slow, the next best is asked. Sample and production times come from the quote, so you see the whole timeline before you pay.

Question 3

What does Surple cost a brand?

Accepted Answer

Nothing on top of the quote. Surple’s 5% fee is paid by the factory, out of its payout.

Question 4

Does Surple make my product compliant?

Accepted Answer

No — Surple helps you get there. For the US, the UK and Germany it builds a checklist of what each market requires, checks your formula for banned and restricted ingredients, checks the claims on your pack, and drafts label artwork and ingredient and allergen declarations, naming the rule behind each check. It isn’t legal advice or a regulator’s approval: you, and your regulatory adviser where needed, give the final sign-off before you sell.

Question 5

How does payment work?

Accepted Answer

Surple Pay is launching soon and isn’t available yet. When it launches, orders under US$1,000 are paid in full up front. Larger orders are paid as a 30% deposit before production and a 70% balance when the goods pass final inspection, before shipment. The factory is paid only after your 7-business-day inspection window.

Question 6

What if the goods arrive wrong?

Accepted Answer

Report it within 7 business days of delivery or, on EXW/collection terms, of the goods being made available for collection. With Surple Pay (launching soon), the factory’s payment stays on hold while you resolve it, and Surple steps in if you can’t agree.

Question 7

I don’t know the technical details. Is that a problem?

Accepted Answer

No. Describe it the way you’d describe it to a friend. Surple AI fills in what a factory needs and flags the few decisions only you can make.

Question 8

What can I make?

Accepted Answer

Food and drinks, beauty and personal care, and apparel and print. Some goods aren’t accepted; our Acceptable Use Policy lists them.

Question 9

Where are the factories, and where can I sell?

Accepted Answer

At launch, factories on Surple are in Vietnam, India, Mexico, Thailand, South Korea and the United States. Goods ship to brands selling in the United States, the United Kingdom and Germany.

Question 10

Does it cost anything?

Accepted Answer

Joining is free, and so is the Network plan. Surple takes 5% from your payout on deals paid through Surple, and nothing when there’s no deal.

Question 11

How do orders reach me?

Accepted Answer

Brands develop their products on Surple. When a package fits your profile — what you make, your minimums, lead times and certifications — it reaches you as a request with the full spec.

Question 12

When do I get paid?

Accepted Answer

Through Surple Pay, launching soon. The brand pays Surple before the goods ship: in full for orders under US$1,000, otherwise a 30% deposit before production and a 70% balance when the goods pass final inspection. You’re paid after the brand’s 7-business-day inspection window, which starts when the goods are delivered or, on EXW/collection terms, made available for collection.

Question 13

Do I have to use the whole ERP?

Accepted Answer

No. The Network plan covers quotes and deals. The full ERP is there if you want purchasing, production, stock and finance in one place.

Start free. Pay when it’s real.

Brand

How the money works

Network

How paying for an order will work

Start free. Pay when it’s real.

Brand

How the money works

Network

How paying for an order will work